Shipping
What it costs
Shipping is free on every order, everywhere we ship. No minimum, no threshold to hit, no surprise line at checkout.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed over a weekend start processing the next business day.
Delivery estimates
Our products ship directly from our manufacturing partners. That's how the prices stay where they are, and it's also why delivery takes longer than a domestic warehouse would.
- United States: typically 7–15 business days after processing
- Canada, UK, EU and Australia: typically 10–20 business days after processing
- Everywhere else: typically 12–25 business days after processing
These are estimates, not guarantees. Customs inspections, carrier backlogs, weather and peak seasons all add time, and none of them are ours to control. We'd rather tell you the real range up front than promise two days and disappoint you.
Tracking
You'll get an order confirmation right after checkout, then a second email with a tracking link once your parcel leaves. Tracking often shows nothing for the first 3–5 business days — that gap is normal and doesn't mean the parcel is lost. If it still hasn't moved after five business days, email shopurbanmintco@gmail.com and we'll chase the carrier for you.
Orders with more than one item
Items may arrive in separate parcels on different days, at no extra cost to you. If part of your order shows up alone, nothing has gone wrong — the rest is still moving.
Customs and import duties
Orders shipped outside the United States may attract import duties, taxes or customs fees when they arrive. Those are set by your country, aren't included in what you paid us, and are the recipient's responsibility. We can't predict what they'll be.
Wrong address?
Email us as soon as you notice — within 12 hours of ordering if you can. If it hasn't shipped we can usually correct it. Once it's with the carrier, we can't change it.
Damaged, missing or late parcels
Inspect your order when it arrives. If something is damaged, missing, or not what you ordered, contact us right away with a photo and we'll make it right at our cost. If your order hasn't arrived within 30 business days of dispatch, email us and we'll investigate with the carrier — confirmed losses get a replacement or a full refund, your choice.
Full details are in our shipping policy. Returns are covered in our refund policy.