Refund policy

We have a 30-day return policy. You have 30 days from the day your item arrives to request a return.

To be eligible, the item must be in the same condition you received it - unused, with any tags attached, and in its original packaging. You'll also need your order number or proof of purchase.

How to start a return
Email shopurbanmintco@gmail.com with your order number and what you'd like to return. We'll reply with the return address and instructions. Items sent back without requesting a return first can't be accepted.

Who pays for return shipping

• We pay if the item arrived damaged, defective, or isn't what you ordered. Send us a photo and we'll replace it or refund you - no return needed in most cases.
• You pay if you changed your mind, ordered the wrong thing, or simply didn't get on with it. Return shipping is not refundable, and original shipping costs (where any were paid) aren't refunded either.

We'd rather tell you this up front than surprise you after you've packed a box.

Damages and issues
Please inspect your order as soon as it arrives. If anything is defective, damaged in transit, or wrong, email us within 7 days with a photo of the item and the packaging, and we'll make it right at our cost.

Items we can't take back
For hygiene and safety reasons we can't accept returns on:

• Consumable and ingestible products, including supplements and gummies, once the seal is broken. Unopened, sealed jars can be returned within 30 days.
• Oral care and personal care items that have been used, including tooth cleaning sticks and skin care devices. Unused items in unopened original packaging can be returned within 30 days.
• Items worn against the face or skin, such as neck gaiters, once worn or washed.
• Perishable goods, custom or personalised orders, hazardous materials, flammable liquids and gases.
• Gift cards.

If you're unsure whether your item qualifies, ask us before you send it - we'd rather answer the question than turn a parcel away.

Exchanges
The fastest way to get the item you want is to return the one you have and place a new order once your return is accepted.

European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be in the same condition you received it, unused, with tags and in its original packaging, and you'll need proof of purchase. Where you cancel under this right, return shipping is at your cost unless the item was faulty or misdescribed.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund was approved. If it is, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your refund and you still haven't seen it, email shopurbanmintco@gmail.com.

Cancellations
Orders can be cancelled for a full refund any time before they're dispatched, usually within 12 hours of ordering. Email us as soon as you can. Once an order has shipped it falls under the return process above.

Questions
Email shopurbanmintco@gmail.com. A person reads every message, and we aim to reply within one business day.