Shipping policy
Where we ship
We ship worldwide. Shipping is free on every order, with no minimum.
Processing time
Orders are processed within 1-2 business days. Orders placed on a weekend or a US public holiday start processing the next business day. You'll get a confirmation email when you order, and a second email with tracking once your parcel is on its way.
Delivery time
Our products ship directly from our manufacturing partners. That keeps prices down, but it means delivery takes longer than a domestic warehouse would.
- United States: typically 7-15 business days after processing
- Canada, UK, EU and Australia: typically 10-20 business days after processing
- Everywhere else: typically 12-25 business days after processing
These are estimates, not guarantees. Customs inspections, carrier backlogs, severe weather and peak shopping seasons can all add time, and none of them are within our control.
Tracking
Every order ships with tracking. It can take 3-5 business days after dispatch before tracking shows movement. That gap is normal and does not mean the parcel is lost.
Orders with more than one item
If you order several items they may arrive in separate parcels on different days, at no extra cost to you. Nothing is missing - the rest is still in transit.
Wrong address
Please check your shipping address carefully at checkout. If you need to correct it, email us within 12 hours of ordering at shopurbanmintco@gmail.com. Once an order has been dispatched we can't change the address. Parcels returned to sender because of an incorrect address can be reshipped at your cost, or refunded.
Customs, duties and import taxes
Orders shipped outside the United States may attract import duties, taxes or customs fees on arrival. These are set by your country, are not included in the price you paid us, and are the recipient's responsibility. We can't predict what they will be. Refusing a parcel to avoid these charges does not qualify for a refund.
Lost or delayed parcels
If your order hasn't arrived within 30 business days of dispatch, email shopurbanmintco@gmail.com and we'll investigate with the carrier. If a parcel is confirmed lost in transit we'll replace it or refund you in full - your choice.
Damaged or wrong item
Inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days with a photo and we'll make it right at our cost. See our Refund Policy for details.
Questions
Email shopurbanmintco@gmail.com. A person reads every message, and we aim to reply within one business day.