FAQ
Orders & shipping
How much is shipping?
Free, on every order, everywhere we ship. There's no minimum to hit.
How long until my order ships?
Orders are processed within 1–2 business days. You'll get a confirmation email at checkout and a second email with tracking as soon as your parcel is on its way.
How long does delivery take?
Typically 7–15 business days in the US, 10–20 for Canada, the UK, the EU and Australia, and 12–25 elsewhere — all counted after processing. Our products ship from our manufacturing partners rather than a local warehouse, which is what keeps prices down. Full detail on our shipping page.
My tracking hasn't updated.
Carrier scans usually lag 3–5 business days after dispatch, especially over weekends. If there's no movement after five business days, email us and we'll chase it.
My order arrived in two parcels.
That's normal on multi-item orders and costs you nothing extra. The rest is still in transit.
Can I change or cancel my order?
Email shopurbanmintco@gmail.com as soon as possible — within 12 hours is best. If it hasn't shipped, we can usually still make the change or cancel for a full refund.
Do you ship outside the US?
Yes, worldwide, and shipping is free there too. Orders outside the US may attract import duties or customs fees on arrival — those are set by your country and are the recipient's responsibility.
Returns & problems
What's your return policy?
You have 30 days from delivery to request a return. Items need to be unused, in their original packaging, with proof of purchase. Full details are in our refund policy.
Who pays for return shipping?
We do, if the item arrived damaged, defective or wrong — send a photo and in most cases you won't need to ship anything back at all. You do, if you changed your mind or ordered the wrong thing. We'd rather say that plainly here than spring it on you later.
How do I start a return?
Email shopurbanmintco@gmail.com with your order number. Don't send anything back before you hear from us — unrequested returns can't be accepted.
Is there anything you can't take back?
For hygiene reasons: opened supplements, used oral care and skin care items, and worn neck gaiters. Unopened, sealed versions of all of those can be returned within 30 days.
My item arrived damaged or wrong.
Tell us right away, ideally with a photo. We'll replace it or refund you at our cost.
When will I get my refund?
Once we've received and inspected the return, approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to post it.
Products & payment
How do you choose what to sell?
Three tests: it fixes a specific everyday annoyance, it holds up past the first month, and it costs less than the hassle it removes. More on that on our about page.
Which payment methods do you accept?
All of the methods shown at checkout, including major cards and the express wallet options on the product page.
Is checkout secure?
Yes. Checkout runs on Shopify's PCI-compliant, encrypted payment system — we never see or store your card details.
Still stuck?
Email shopurbanmintco@gmail.com or use the contact form. A real person will get back to you.